HOW 2PASS4SURE MAKE ITS SALESFORCE ADM-261 EXAM QUESTIONS ENGAGING?

How 2Pass4sure Make its Salesforce ADM-261 Exam Questions Engaging?

How 2Pass4sure Make its Salesforce ADM-261 Exam Questions Engaging?

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Passing the ADM-261 Exam demonstrates to potential employers or clients that an individual possesses the necessary knowledge and expertise in managing Service Cloud implementations. Service Cloud Administration certification can enhance the career prospects of professionals in roles such as Service Cloud administrators, Service Cloud consultants, and customer service managers. Moreover, the certification can lead to opportunities for advancement within an organization, as well as higher salaries and greater recognition in the Salesforce community.

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Test ADM-261 Lab Questions, Exam ADM-261 Duration

It is simple and concise study material. The Service Cloud Administration (ADM-261) PDF Questions consist of actual exam questions. The ADM-261 PDF is a printable format and is extremely portable. You can get a hard copy or share it on your smartphone, laptop, and tablet as needed. The Salesforce ADM-261 PDF is also regularly reviewed by our experts so that you never miss important changes from Salesforce ADM-261.

Salesforce Service Cloud Administration Sample Questions (Q42-Q47):

NEW QUESTION # 42
A contactcenter manager is looking for ways to overall cost per case.
What Salesforce metrics should the contact center manager evaluate? (Choose 2)

  • A. Total number ofcases by origin
  • B. Average number of activities per case
  • C. Average number of articles attached to a case
  • D. Average customer satisfaction score by case

Answer: B,C


NEW QUESTION # 43
Universal Containers requires that a case is logged for every incoming support call. Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). The original case CANNOT be closed until all RMAs and FSRsare closeD. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. What should Universal Containers consider when designing the solution? Choose 3 answers

  • A. Case closure rules on the original case
  • B. Average incoming casevolume
  • C. RMA and FSR escalation requirements
  • D. Relationship to the primary contact
  • E. Visibility and access to the RMA and FSR records

Answer: A,C,E


NEW QUESTION # 44
Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.
Which three statements must be considered?
Choose three answers

  • A. One .csv import file is uploaded for all article types
  • B. Attachments and .html files must be referenced in a corresponding .zip file
  • C. A separate .csv import file is uploaded for each article type
  • D. A separate .csv import file is uploaded for each data category
  • E. Each article must be associated to an article type

Answer: B,C,E


NEW QUESTION # 45
Universal Containers has a single contact center that handles all service requests including chat, Cases, and webform submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?

  • A. Configure Omni-Channel withMost Available Routing
  • B. Configure Case Assignment Rules
  • C. Configure Omni-Channel with Least Active Routing
  • D. Configure Live Agent Skills-based Routing

Answer: A


NEW QUESTION # 46
Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?

  • A. Create an FAQ article type and enable the submit articles feature on the case close page layout.
  • B. Define a data category called FAQ and assign category visibility to users in the contact centre role.
  • C. Create an FAQ article type and configure theenable suggested articles option in support settings.
  • D. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.

Answer: A


NEW QUESTION # 47
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